Resume | Sam Magee

Professional Summary

Ambitious computing graduate with strong IT, software development, and cyber security skills. Experienced in networking, software development, and system administration. Eager to find a position in the Austin tech industry.

Experience

IT Service Desk Analyst @ SHI

Jan 2025 - Present

Provided comprehensive technical support for over 7000 end-users, exceeding 99% user satisfaction rating.
Resolved 25+ daily support tickets (ServiceNow) for hardware, software, and network connectivity within SLA.
Administered Active Directory and Microsoft Entra ID (access, GPO, onboarding).
Deployed hardware/software, creating documentation that reduced ticket resolution time by 15%.

System Administrator @ Emerald Park

Feb 2022 – Oct 2024

Administered hybrid infrastructure (VMware, Dell EMC, HPE, Veeam, MSSQL).
Enhanced security by implementing hybrid Entra (Azure AD) and leading corporate MFA rollout.
Automated workflows via PowerBI/PowerApps, saving significant manual labor hours weekly.
Engineered self-hosted open-source RMM solution, generating $15,000 in annual cost savings.

Education

B.Sc. (Hons) in Computing @ TU Dublin

Sep 2020 - Sep 2024

Specialization: Cyber Security and Software Engineering.
Grade: Second Class Honours, Grade One (2.1) – 3.25 GPA.
Relevant Coursework: Algorithms, Secure Programming, Networking, Penetration Testing.
Thesis Project: Evaluating Machine Learning for AI Content Detection.

Sam Magee